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Project Manager

Jr. Software Test

Job Id:	PHIFER Jr test
Description:	I. Summary The Software Tester will create, execute, monitor, and troubleshoot any problems for test plans. II. Essential Duties & Responsibilities " Create and execute release and upgrade test plans. " Assist in defining the companies testing methodologies. " Contribute to written policies/procedures for quality assurance. " Troubleshoot defects to ensure full detail is obtained for the issue. " Create detailed recreation steps for defects. " Work with technical resources to discuss and troubleshoot issues. " Work with business resources to understand purpose and concept for software features. " Other duties may be assigned. III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. " Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. " Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. V. Qualifications Education " Bachelor's Degree (B.A.) from a four year university is preferred. Experience " At least 1-3 years of related experience is desired. " Some experience or interest in automated testing is preferred. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Become and remain proficient in all programs necessary to perform the everyday duties of this position.
Salary:	$34k-$40k
Area:	Malvern, PA
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Implementation Specialist

Job Id:	CRESTA implem
Description:	I. Summary The project manager will take ultimate responsibility for all assigned projects. He or she will deal with customer satisfaction, definition, planning, monitoring, and controlling of all aspects of a project. All issues should be handled promptly and in a professional manner. II. Essential Duties & Responsibilities " Coordinates implementation kickoff meetings. " Set up transition meeting from Implementation to Customer Service. " Monitors support/cases during implementation. " Establishes written policies/procedures for support. " Defines/maintains implementation processes. " Arranges customer training. " Manages implementation life cycle. " Troubleshoots technical issues. " Conducts weekly status meetings with all clients. " Works collaboratively with development staff and support staff. " Maintain timelines and target dates in Microsoft Project. " Traveling required up to 25% of the time. " Other duties may be assigned. III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. " Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. " Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. " Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan. V. Qualifications Education " Bachelor's Degree in a related field is required. Experience " At least 3 years of project management experience. " 3-5 years experience in the financial industry preferred. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Proficient in MS Office Products
Salary:	$60-$65k
Area:	Malvern, PA
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Software Tester

Job Id:	PHIFER test
Description:	Software Tester Seeking someone with experience developing automation test scripts. Development experience a plus as well as Test Complete experience. I. Summary A Technical Software Tester will be responsible for the coordination, creation, execution, and maintenance of automated test scripts for regression testing of the Framework. II. Essential Duties & Responsibilities " Create and execute release and upgrade test plans. " Write, monitor, execute and evaluate test scripts in Test Complete. " Assist in defining the companies testing methodologies. " Contribute to written policies/procedures for quality assurance. " Troubleshoot defects to ensure full detail is obtained for the issue. " Create detailed recreation steps for defects. " Work with technical resources to discuss and troubleshoot issues. " Work with business resources to understand purpose and concept for software features. " Other duties may be assigned. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. " Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. " Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. V. Qualifications Education " Bachelor's Degree (B.A.) from a four year university is preferred. Experience " At least 3 years of experience designing and developing automated test scenarios using scripts. " Experience testing web and reporting services applications preferably in a .Net environment. " Experience in software testing for Banking/Financial software is preferred. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Experience with writing scripts and using automated testing tools. Experience with Automated QA's Test Complete a plus " Knowledge of Visual Basic, .NET, Java and SQL is preferred. " Become and remain proficient in all programs necessary to perform the everyday duties of this position.
Salary:	$65,000+
Area:	Malvern, PA
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Technical Care Specialist

Lending Consultant

Trainer / Consultant

Application Support Specialist

Customer Support Rep

Job Id:	PHIFER csr
Description:	Customer Service Representative will assist company’s customers with a variety of different questions, concerns, and problems in an efficient and timely manner. Individuals with credit union employment experience (i.e. Branch Manager) are encouraged to apply because the company will provide the technical training!! ESSENTIAL DUTIES AND RESPONSIBILITIES • Sales/Marketing Support Responsibilities o Assist with product demos to potential customers when needed. o Coordinate reference requests with existing customers when required. • Software Implementation Responsibilities o Assist with and lead software implementation for new customers. o Perform customer training, either on-site or via remote conferencing. o Create training and help products utilizing flash and other technologies. o Perform quality assurance testing. • Customer Service Responsibilities o Answer product and process related questions posed by customer. o Research and identify new cases created by customers. • Other duties may be assigned COMPETENCIES To perform the job successfully, an individual should demonstrate the following: • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. • Organization Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a potential team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. QUALIFICATIONS Education • Bachelor’s degree (B.S.) preferred. Experience • 0-3 years experience in customer service or sales support. Communication Skills • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills • Experience with RoboHelp, RoboDemo, Flash, Visio, Microsoft Office, WebEx
Salary:	negotiable
Area:	Malvern, PA
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