Technical
Support & Service Related Job Opportunities in the Greater Philadelphia (PA) areaP.O. Box 1741
Horsham, PA 19044
215-672-6400
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Implementation Specialist/Trainer |  |
| Job Id: |
Implem |
| Description: | Implementation Specialist / Trainer needed for growing company located in western suburbs of Phila. Individual will work closely with Project to help maintain and develop customer relationships during customer training, implementation and consulting engagements. " Coordinate customer training in conjunction with the Project Manager; coordinate tasks to meet and exceed customer expectations. " Identify focal points for customer training through communication with customer, and prepare training accordingly. " Responsible for the entire learning process for customers. " Build professional relationship with customers and represent company with integrity; Build loyalty between customers and the Company " Deliver group and individual instruction and training geared to the specific customer. " Be first line support for implementation issues/cases. " Assist in the creation of course content, training materials and documentation; assist with the design, development and maintenance of training materials. " Contribute to written policies/procedures for training. " Evaluate and research alternative methods and emerging training issues; make recommendations to enhance training programs. " Work collaboratively with project management and support staff to ensure that communications with the customer are seamless. " Communicate customer feedback to project and product management based on interaction during training. " Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. " Position may require travel. Applicant must be a U.S. resident or currently able to legally work in the U.S. |
| Salary: | DOE |
| Area: | Malvern, PA 19355 |
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Technical Writer | |
| Job Id: |
t/w |
| Description: | Local software technology firm needs a Technical Writer to be a part of Product Documentation team to ensure that subject matter is retrieved, organized, analyzed and synthesized into easy-to-understand documentation for specific audiences. Experience required includes 2-4 years of experience in technical writing and creating documentation for software companies to deliver services to their customers. Technical background as well as an understanding of HelpStudio/Articulate are pluses. |
| Salary: | $50,000-$60,000 |
| Area: | Malvern, PA 19355 |
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QA Analyst / Developer | |
| Job Id: |
CRESTA qa .net |
| Description: |
QA Analyst needed for local growing software development firm. Priority for this role is QA but individual needs to also have some developer skills. Ideally seeking in addition to the QA requirements, someone who can handle some development tasks associated with the following: o Development skills to do defect remediation " ASP.NET " VB.NET " SQL Server " Javascript o Troubleshooting skills to handle case escalation " Implementing tracing " Reading and understanding event logs o SQL Server Profiler |
| Salary: | DOE |
| Area: | Malvern, PA 19355 |
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Quality Assurance Analysts | |
| Job Id: |
qa |
| Description: |
Quality Assurance Analyst will, under general supervision and adhering to established procedures for quality assurance, test and
analyze software components to ensure usability and applicability to the business environment and customer.
This role creates, executes, monitors, and troubleshoots any problems for test plans to ensure quality control standards are achieved. Education " Bachelor's Degree (B.A.) from a four year university is preferred. Experience " At least 1-3 years of related experience is preferred. " Some experience or interest in automated testing is preferred. |
| Salary: | DOE |
| Area: | Malvern, PA 19355 |
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Customer Software Support Specialist | |
| Job Id: |
sr ccs |
| Description: | Market leader and excellent company in need of Customer Software Support Specialist for the continued development and support of its software products. This is a growing software solutions company committed to customer satisfaction. Located in western suburb of Philadelphia offering great work environment, professional challenge, and competitive benefit package.
Position Summary: Sales/Marketing Support Responsibilities " Assist with product demos to potential customers when needed " Coordinate reference requests with existing customers when required Software Implementation Responsibilities " Assist with and lead software implementations for new customers " Perform customer training, either on-site or via remote conferencing " Create training and help products utilizing flash and other technologies " Perform quality assurance testing Customer Service Responsibilities " Answer product and process related questions posed by customers " Research and identify new cases created by customers Experience 3-5 years experience in customer service or sales support. " Software testing experience is preferred. " Consumer Lending knowledge is required. " Those without software experience but who have an affinity towards technology and are willing to learn software technology is encouraged to apply!! |
| Salary: | to $60,000 |
| Area: | Malvern, PA 19355 |
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Technical Lending Consultant | |
| Job Id: |
prod consult |
| Description: | Technical Lending Consultant needed for growing company located in western suburbs of Phila. Individual will work closely with Project Managers and executive management to help maintain and develop customer relationships during customer training and consulting engagements.
" Coordinate customer training in conjunction with the Project Manager; coordinate tasks to meet and exceed customer expectations. " Identify focal points for customer training through communication with customer, and prepare training accordingly. " Responsible for the entire learning process for customers. " Build professional relationship with customers and represent company with integrity; Build loyalty between customers and the Company " Deliver group and individual instruction and training geared to the specific customer. " Be first line support for implementation issues/cases. " Assist in the creation of course content, training materials and documentation; Assist with the design, development and maintenance of training materials. " Contribute to written policies/procedures for training. " Evaluate and research alternative methods and emerging training issues; make recommendations to enhance training programs. " Work collaboratively with project management and support staff to ensure that communications with the customer are seamless. " Communicate customer feedback to project and product management based on interaction during training. " Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. " Position may require heavy travel. Bachelor's Degree in a related field required coupled with 2+ years experience utilizing teaching and facilitation skills. Consumer lending background required! Proficiency in MS Office Products is necessary. Applicant must be a U.S. resident or currently able to legally work in the U.S. |
| Salary: | $60's-$70's |
| Area: | Malvern, PA 19355 |
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Subject Matter Expert-Consumer Lending | |
| Job Id: |
sme |
| Description: | Local growing firm needs someone who will be able to provide business and industry knowledge as it relates to consumer lending. Person will consult with customers as well as the company's internal product management team. This role is the definitive source of the customer perspective for software design and functions as the organizational ambassador for his/her knowledge area under the guidance of the SVP, Product Management. Desire someone with broad experience across all loan products (unsecured, other secured, credit card, auto, second mortgage) and all dimensions of lending (Pre-origination, processing, underwriting, closing, funding, and post-funding). Need to have knowledge of partner types associated with certain types of lending whether it is automobile lending process and connectors (interfaces), etc. Pluses: consumer lending, unsecured credit, knowledge of lending rules and regulations. Background in underwriting management, risk analysis, business analysis and/or collections, consumer card lending. Person needs to be capable of critically evaluating information gathered from industry sources, helping to abstract that information as it applies to user requests and their true needs. Person will continually improve understanding of business needs from all 3rd party perspectives including partners, host systems and 3rd party connectors. Requirements: ¢A Bachelor's Degree from a four-year university is required. ¢5 or more years' experience in consumer lending and/or loan origination is required. Experience as a manager of Loan Officers or loan administration highly preferable; experience in underwriting helpful. ¢5 + years' experience working with software applications that serve the financial industry is highly desirable. |
| Salary: | $80,000-$90,000 |
| Area: | Malvern, PA 19355 |
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Customer Software Support Specialist | |
| Job Id: |
CRESTA ccs |
| Description: | Customer Software Support Specialists
Market leader and excellent company in need of Customer Software Support Specialists for the continued development and support of it's software Lending products. This is a growing software solutions company committed to customer satisfaction. Located in western suburb of Philadelphia offering great work environment, professional challenge, and competitive benefit package. Customer Support Specialist Position Summary: Sales/Marketing Support Responsibilities " Assist with product demos to potential customers when needed " Coordinate reference requests with existing customers when required Software Implementation Responsibilities " Assist with and lead software implementations for new customers " Perform customer training, either on-site or via remote conferencing " Create training and help products utilizing flash and other technologies " Perform quality assurance testing Customer Service Responsibilities " Answer product and process related questions posed by customers " Research and identify new cases created by customers |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Administrative Assistant / Events Coordinator | |
| Job Id: |
admin/events |
| Description: | Description: Leading franchisor is seeking a detail-oriented person whose primary duties will include administrative support. This position will work closely with the Franchise Recruitment team, interfacing with potential business owners. Other duties include travel/hotel arrangements, event planning, etc. This position involves a lot of coordination efforts, MS Office skills including Excel, as well as a lot of duties associated with Hosting Events which occur bi-weekly for 5-15 major clients at a time.
The person in this position must have the capability to multi-task as well as maintain tight controls throughout the administration of the franchise recruitment process. Managing franchise recruitment marketing materials, support of the recruitment teams needs, setting up and running logistics for meetings are a few of the daily responsibilities. Organization and attention to details are paramount in this position. Requirements: 2+ years experience in an Admin Support position Will consider exceptional recent college grads!! Computer skills, word processing, data entry Franchising experience a plus Health and Dental benefits Short and long term Disability Insurance Life Insurance 401K w/ company matching |
| Salary: | $30,000 |
| Area: | Audubon, PA 19456 |
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Operational Developer (SQL/.NET) | |
| Job Id: |
tcstcs |
| Description: | SQL Server and .NET Support Specialist needed for a growing software solutions company committed to customer satisfaction. Located in western suburb of Philadelphia offering great work environment, professional challenge, and competitive benefit package. Job duties will mostly consist of debugging, running queries, and reporting services for SQL Server 2000/2005. Looking for someone with SQL Server strength and at least academic understanding of .NET. 25% programming duties. Entry or Junior level .NET programmers are encouraged to apply. |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Administrative / Human Resources Assistant | |
| Job Id: |
CRESTA HRassist |
| Description: |
I. Summary This Administrative/HR Assistant will be involved in all human resources, facilities, and administrative functions. II. Essential Duties & Responsibilities " Assist with general administrative duties, including answering incoming telephone calls for entire organization; greeting visitors and directing them to conference room or staff member's office; providing information and assistance to customers and partners; answering inquiries for the general public; scheduling appointments, maintaining conference room schedule, typing and other clerical duties. " Act as CEO's administrative assistant, including travel arrangements, maintaining Outlook calendar, correspondence, and other tasks that may be assigned. This position will also provide limited administrative assistance to SVP's. " Directly control the employment process, including recruiting, hiring, and termination. " Assist during benefit open enrollment period and maintain group insurance records for employees and eligible dependents. " Process medical, dental, life, and 401k enrollment forms and provide assistance and general information to employees in these areas. " Assume responsibility for the accuracy and timeliness of all payroll functions. Compute and record payroll data as scheduled. " Assist with facilities. " Maintain the Administrative Services and Human Resources areas of the company Intranet. " Other duties may be assigned. III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. " Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. V. Qualifications Education " Bachelor's Degree from a four year college or university is preferred. Experience " 2+ years of experience in a related field. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Become and remain proficient in all programs necessary to perform the everyday duties of this position. This includes but is not limited to: all Microsoft Office programs, Adobe Suite, and Microsoft SharePoint Server. |
| Salary: | $35,000-$40,000 (DOE) |
| Area: | Malvern, PA |
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Documentation Specialist | |
| Job Id: |
PHIFER documentation |
| Description: |
Growing IT firm seeking someone whose primary focus has been in documentation with proven background in being able to start a documentation strategy from scratch coupled with capability to look at company's products and decide what user guides and documents are needed as well as how often to update them. Also requires someone who can provide explanation in how to write them and also manage product documentation using standard verbiage and style. Qualifications: >br> " Bachelor's Degree (B.A.) from a four year university or equivalent experience is required. " At least 3 - 5 years experience creating documentation for financial software used by financial institutions to deliver services to their customers. Computer Skills " Must become and remain proficient in all programs necessary to perform the duties and responsibilities for this role, including RoboHelp, Framemaker, Adobe, Balsamiq, and Microsoft Office. |
| Salary: | DOE |
| Area: | Malvern, PA 19355 |
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Project Manager | |
| Job Id: |
CRESTA pm lending |
| Description: |
Client in need of professional with 2-5 years of Implementation and some Project Management experience ideally with projects that have a life cycle. Job duties will include managing software implementation efforts for state of the art financial applications! Essential Duties & Responsibilities include: " Responsible to thoroughly understand and communicate customer requirements to appropriate team members, and manage all requirements accordingly to realize each for the customer. " Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback. " Track progress and review project tasks to make certain deadlines are met appropriately. " Coordinate and facilitate implementation efforts, including the project kickoff meetings and support / cases. " Define and maintain all implementation processes, manage implementation life cycle; coordinate documentation when needed. " Transition project from implementation to customer service team. " Establish written policies/procedures for support. " Arrange customer training and align training with customer goals. " Troubleshoot technical issues when the need arises. " Conduct weekly status meetings with all clients, keeping the customer's needs and requirements continuously in view. " Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between company and its customers are precise. " Maintain timelines and target dates in Microsoft Project. " Some travel and other duties may be assigned. Qualifications Education · Bachelor's Degree in a related field is required. Experience 3-5 years of project management experience preferred. 3-5 years experience in the financial industry preferred. 3-5 years experience in bank and / or credit union a HUGE PLUS as well as consumer lending or Loan Origination experience. PM skills though more important and a priority over the lending piece. Computer Skills · Become and remain proficient in all programs necessary to perform the everyday duties of this position. · Proficiency in MS Office Products is required. |
| Salary: | DOE |
| Area: | Malvern, PA 19355 |
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Network Administrator | |
| Job Id: |
PHIFER network admin |
| Description: | Summary The Network Administrator will be responsible for the following -- maintains stability and efficiency of internal network systems and ensures security; provides user support; deploys, and configures new hardware and software; performs related duties as assigned. Essential Duties & Responsibilities " Provides user support for the entire company. " Deploys, maintains and repairs or coordinates the repair of hardware and devices. " Performs system administration functions for the Company's servers, file permissions; installs, upgrades, configures, tests, maintains and supports operating system software; reviews performance logs and monitors system performance; troubleshoots and resolves system hardware, software and communications problems. " Performs network administrative functions for the Company's LAN, including the maintenance of network functionality; installs, upgrades, configures, integrates and troubleshoots network software and network devices. " Management of active directory, DNS, DHCP; phone support; Backup/Offsite storage. " Installs, configures and tests software packages. " Patch management for both servers and workstations. " Establishes and maintains documentation of the Company's network and systems architecture, operating systems software, devices and communications specifications. " Inventories new computer equipment and maintains the inventory database. " Additional duties may be assigned Qualifications Education " A Bachelor's Degree from a four-year university or equivalent experience is required. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Proficient in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Access. " Knowledge of all Microsoft Operating Systems including, but not limited to: Server 2003, Server 2008, Windows XP, and Windows Vista. " Ability to troubleshoot hardware related issues as well as the ability to replace various hardware components. " Work towards achieving MCITP: Enterprise Administrator |
| Salary: | $40,000-$50,000 DOE |
| Area: | Malvern, PA 19355 |
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Project Manager / Project Coordinator | |
| Job Id: |
PHIFER project coord |
| Description: | We are looking for exceptional recent grads, preferably with internship experience, that meet the following requirements for PROJECT COORDINATOR. >br>
PROJECT COORDINATOR - Market leader and excellent company in need of a project coordinator/manager for the software implementation team. This is a Golden Opportunity for someone who has excellent organization skills, solid foundation in technology and/or software, and would be interested in a career path to Project Management. Join a growing company poised for solid future growth. Minimum requirements: - 0-2 years applicable business experience / internships - BS in Technology or Business with a technology minor - Must have a dynamic personality as there is regular interface with our customers - Able to work independently and Enthusiasm to learn leading technologies - Demanding position with long hours including travel up to 25% - Ability to write clear, crisp, technical documentation & Excellent Communication Skills (Oral & Written) PROJECT MANAGER: 1-4 YEARS EXPERIENCE (Salary to $50's) |
| Salary: | $35k - $58k |
| Area: | Malvern, PA 19355 |
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SQL Server Developer | |
| Job Id: |
CRESTA sql |
| Description: | SQL SERVER Developer and Database Administrator needed for running queries, debugging, troubleshooting, etc. Job duties involve researching problems for SQL / .NET based software applications. Strong analysis skill set coupled with ability to fix software problems and defects. Work with Application Developers Qualifications " Bachelors Degree in Computer Science/Information Systems Technology and at 1-3 years of hands-on experience. " Experience administrating Microsoft 2000/2005 SQL Server " Experience developing .NET applications a plus |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Business / Product Analyst | |
| Job Id: |
CRESTA analyst |
| Description: | Business / Product Analyst applies a thorough understanding of lending concepts to software product feature definition and development. This role works with the Senior Product Analyst to improve user experience by considering the user's perspective with regard to features, functionality, and interface. Essential Duties & Responsibilities " Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. " Review incoming customer requests on a periodic basis. " Manage customer expectations; maintain relationships with customers. " Understand how to interpret customer business needs and translate them into application requirements. " Identify and document business requirements and participate in design activities. " Perform detailed product analysis and write functional design specifications. " Tracks and documents changes to functional and business specifications. " Other duties may be assigned. Qualifications Education " A Bachelor's Degree from a four-year university is required. Experience " 2-3 years experience in Product Analysis or related field is preferred. " Experience in lending or loan origination preferred. |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Product Analyst | |
| Job Id: |
PHIFER prod analyst |
| Description: | Client seeking Product Analyst with strong Analysis background. Ideally too if person has thorough understanding of lending concepts to software product feature definition and development. 2-3+ years experience as a Business or Product Analyst or similar role. Lending or Loan Origination experience Ideal or HUGE PLUS!. Duties include: " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others " Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. " Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. " Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. " Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
| Apply for this job | |
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Product Training Consultant | |
| Job Id: |
CRESTA train |
| Description: | Product / Training Consultant needed for growing company located in western suburbs of Phila. Individual will work closely with Project Managers and executive management to help maintain and develop customer relationships during customer training and consulting engagements. " Coordinate customer training in conjunction with the Project Manager; coordinate tasks to meet and exceed customer expectations. " Identify focal points for customer training through communication with customer, and prepare training accordingly. " Responsible for the entire learning process for customers. " Build professional relationship with customers and represent company with integrity; Build loyalty between customers and the Company " Deliver group and individual instruction and training geared to the specific customer. " Be first line support for implementation issues/cases. " Assist in the creation of course content, training materials and documentation; Assist with the design, development and maintenance of training materials. " Contribute to written policies/procedures for training. " Evaluate and research alternative methods and emerging training issues; make recommendations to enhance training programs. " Work collaboratively with project management and support staff to ensure that communications with the customer are seamless. " Communicate customer feedback to project and product management based on interaction during training. " Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. " Position requires moderate travel or up to 50% at times. Bachelor's Degree in a related field required coupled with 3+ years experience utilizing teaching and facilitation skills. Proficiency in MS Office Products is required. Applicant must be a U.S. resident or currently able to legally work in the U.S. |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
| Apply for this job | |
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Network Engineer | |
| Job Id: |
CRESTA mcse |
| Description: |
Summary Local company looking for someone to help maintain stability and efficiency of firm's network systems. Duties will include ensuring security; providing user support; deploying efforts and configuration of new hardware and software. " Provides user support for the entire company. " Deploys, maintains and repairs or coordinates the repair of hardware and devices. " Performs system administration functions for the Company's servers, file permissions; installs, upgrades, configures, tests, maintains and supports operating system software; reviews performance logs and monitors system performance; troubleshoots and resolves system hardware, software and communications problems. " Performs network administrative functions for the Company's LAN, including the maintenance of network functionality; installs, upgrades, configures, integrates and troubleshoots network software and network devices. " Management of active directory, DNS, DHCP; phone support; Backup/Offsite storage. " Installs, configures and tests software packages. " Patch management for both servers and workstations. " Establishes and maintains documentation of the Company's network and systems architecture, operating systems software, devices and communications specifications. " Inventories new computer equipment and maintains the inventory database. " Additional duties may be assigned Qualifications Education " A Bachelor's Degree from a four-year university or equivalent experience is required. " Microsoft Certified Systems Engineer (MCSE) on Windows 2003 or higher is required! Computer Skills " Proficient in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Access. " Knowledge of all Microsoft Operating Systems including, but not limited to: Server 2003, Server 2008, Windows XP, and Windows Vista. " Ability to troubleshoot hardware related issues as well as the ability to replace various hardware components. " Work towards achieving MCITP: Enterprise Administrator would be great but it is not required. " Cisco Certified Network Associate (CCNA) or higher a plus but not required. |
| Salary: | negotiable |
| Area: | Greater Philadelphia (PA) area |
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Network Support Specialist | |
| Job Id: |
CRESTA network |
| Description: | Summary Local company looking for someone to help maintain stability and efficiency of firm's network systems. Duties will include ensuring security; providing user support; deploying efforts and configuration of new hardware and software. " Provides user support for the entire company. " Deploys, maintains and repairs or coordinates the repair of hardware and devices. " Performs system administration functions for the Company's servers, file permissions; installs, upgrades, configures, tests, maintains and supports operating system software; reviews performance logs and monitors system performance; troubleshoots and resolves system hardware, software and communications problems. " Performs network administrative functions for the Company's LAN, including the maintenance of network functionality; installs, upgrades, configures, integrates and troubleshoots network software and network devices. " Management of active directory, DNS, DHCP; phone support; Backup/Offsite storage. " Installs, configures and tests software packages. " Patch management for both servers and workstations. " Establishes and maintains documentation of the Company's network and systems architecture, operating systems software, devices and communications specifications. " Inventories new computer equipment and maintains the inventory database. " Additional duties may be assigned Qualifications Education " A Bachelor's Degree from a four-year university or equivalent experience is required. Computer Skills " Proficient in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Access. " Knowledge of all Microsoft Operating Systems including, but not limited to: Server 2003, Server 2008, Windows XP, and Windows Vista. " Ability to troubleshoot hardware related issues as well as the ability to replace various hardware components. " Work towards achieving MCITP: Enterprise Administrator |
| Salary: | $40k |
| Area: | Malvern, PA 19355 |
| Apply for this job | |
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Quality Assurance Analyst / Software Tester | |
| Job Id: |
PHIFER QA |
| Description: | We are looking for a Quality Assurance Specialist to perform functional, regression, and other testing tasks as part of the application development cycle. Be part of the QA team in this growing software company! QA responsibilities include: o Develop test plans and scripts from specification and/or requirements documents o Perform and document tests and test results o Accurately, clearly, and fully report/document issues in the our company issue reporting system - and ensure that issues flow correctly though the system. Requirements: o Bachelors or equivalent work experience o 2-5 years Software Testing experience o Web, client/server .Net experience preferred o Solid documentation and communication skills necessary o Able to work independently as well as part of a team o Confident in QA abilities and knowledge o Financial or accounting industry is a plus |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Software QA Tester | |
| Job Id: |
CRESTA test |
| Description: |
Mid-level software Quality Assurance Tester needed for growing IT company.
Person will perform software testing related to application development to ensure performance, accuracy, consistency, usability, etc. Other job functions include creating test plans / cases, submitting defects, working with BA's and Developers to ensure the design meets the requirements and deadlines, etc. Degree or equivalent experience in CS, MIS, accounting, or related field preferred coupled with 1-3+ years experience in software testing and documentation. Hands-on software application experience; black box and white box testing experience necessary coupled with manual testing background. Automated a plus but not necessary. Training experience in creating test plans / cases also a plus. T |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Training Client Support Specialist | |
| Job Id: |
CRESTA train |
| Description: | Job Responsibilities include various Client Support Responsibilities. Primary responsibility will be working with clients' Customers on Best Practices. Identify main issues for customers, lead customer expectations and devise training based on needs. Work collaboratively with other groups to communicate customer needs for the applications or systems. This role involves some national travel to work hand in hand with client's customer base. Education o Bachelor's degree in related field or equivalent experience required. Experience o 2-5 years experience is preferred A thorough understanding of Microsoft Office products is required. Folks who have customer service experience coupled with an affinity towards technology are encouraged to apply as well. Candidate must have very clear communication skills. SQL Server understanding is a plus though not required as long as candidate has an interest and affinity to learn technology or IT. |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Administrative Assistant | |
| Job Id: |
PHIFER admin assist |
| Description: | I. Summary This role is responsible for performing a variety of human resource and accounting support duties, balancing these will responsibilities as an executive assistant to the CEO and managing administrative tasks for the Company. II. Essential Duties & Responsibilities " Assist with general administrative duties: answering incoming telephone calls for entire organization, greeting visitors and directing them to proper locations, providing information and assistance to customers and partners, answering inquiries for the general public; scheduling appointments, maintaining conference room schedule, typing and other duties as needed. " Act as CEO's administrative assistant, booking travel arrangements, maintaining Outlook calendar, correspondence, and other tasks that may be assigned; May be responsible to provide limited administrative assistance to SVP's. " Responsible for effectively recording, maintaining, and reporting human resource information; Oversee the human resource database. " Coordinate the hiring process, including recruiting, screening, interviewing and termination tasks when appropriate; Work closely with HR outsourcing providers and managers during hiring process. " Assume responsibility for establishing and maintaining professional working relations with applicants, visitors, callers, and business professionals. " Manage tasks related to travel and reservations for SVPs and Professional Services; Handle estimates and obtain approval from customers for these transactions. " Assist with facilities as needed. " Assist with marketing mailings. " Assist with Accounting admin duties. " Maintain the Administrative Services and Human Resources areas of the company Intranet. " Other duties may be assigned. III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. " Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. V. Qualifications Education " Bachelor's Degree from a four year college or university is preferred. Experience " 2+ years of experience in a related field. Communication Skills " Verbal / Nonverbal - Convey easily and quickly any message; Speaks clearly and persuasively in positive or negative situations; listens attentively and seeks clarification; Responds well to questions; Maintain professional nonverbal communication analogous to situation " Written - Writes clearly and informatively with a high level of sophistication; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret complex written information. Computer Skills " Become and remain proficient in all programs necessary to perform the everyday duties of this position. This includes but is not limited to: all Microsoft Office programs, Adobe Suite, and Microsoft SharePoint Server. |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Sharepoint ASP.NET Specialist | |
| Job Id: |
PHIFER sharepoint |
| Description: | Local growing company in suburban area of Philadelphia seeking SHAREPOINT / ASP.NET Specialist to handle company's internal applications (i.e. SharePoint, CRM, etc.) Duties will include developing custom code to interface with Company's core applications. Website management for both internal and external facing sites. Application maintenance functions and other duties as assigned. Education " A Bachelor's Degree from a four-year university or equivalent experience is required. Experience " 1-3 years experience in a related field. Computer Skills " Ability to create custom code using ASP.net, JavaScript, XML, and HTML. " Knowledge of all Microsoft Software including, but not limited to: Sharepoint, SQL Server, and CRM. " Proficient in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Access. " Work towards achieving the following certifications: o MCTS: Microsoft Office Sharepoint Server 2007 - Configuration credential o MCTS: Microsoft Office Sharepoint Server 2007 - Application Development |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Technical Customer Care Specialist | |
| Job Id: |
CRESTA cache tcs |
| Description: | Growing client in Malvern, PA seeking someone with programming experience and/or capability. Job involves interaction with clients to provide the technical expertise, assistance, and project coordination necessary to modify/repair technical issues and resolve technical problems. o Works directly with customers to provide technical assistance and advice as needed. o Recommends changes in software to improve user functionality and eliminate problems. o Assist in implementations as needed. Computer Skills 1. Cache/Intersystems 2. Ensemble 3. XML/XSL 4. C# 5. SQL 6. .NET in general o Individuals must possess a basic understanding of SQL Server. To perform this job successfully, an individual should be highly proficient in Caché/InterSystems. At least an academic understanding of any of the following would also be helpful though not necessary: Ensemble, XML/XSL, C#.NET, .NET in general. Additional skills or proficiency in Microsoft Office Products (MSWord, MSExcel, MSPowerpoint, and MSAccess). |
| Salary: | negotiable |
| Area: | Malvern, PA 19355 |
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Jr. Software Test | |
| Job Id: |
PHIFER Jr test |
| Description: | I. Summary The Software Tester will create, execute, monitor, and troubleshoot any problems for test plans. II. Essential Duties & Responsibilities " Create and execute release and upgrade test plans. " Assist in defining the companies testing methodologies. " Contribute to written policies/procedures for quality assurance. " Troubleshoot defects to ensure full detail is obtained for the issue. " Create detailed recreation steps for defects. " Work with technical resources to discuss and troubleshoot issues. " Work with business resources to understand purpose and concept for software features. " Other duties may be assigned. III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. " Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. " Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. V. Qualifications Education " Bachelor's Degree (B.A.) from a four year university is preferred. Experience " At least 1-3 years of related experience is desired. " Some experience or interest in automated testing is preferred. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Become and remain proficient in all programs necessary to perform the everyday duties of this position. |
| Salary: | $34k-$40k |
| Area: | Malvern, PA |
| Apply for this job | |
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Application Support Specialist | |
| Job Id: |
PHIFER app supp |
| Description: | Individual will handle company's internal applications (i.e. Sharepoint, CRM, etc.). I. Summary The Application Support Specialist will be responsible for the following -- maintains stability and efficiency of internal and external applications; ensures security of those applications; provides user support; deploys, and configures new software; performs related duties as assigned. II. Essential Duties & Responsibilities " Responsible for the management, security and customization of Company's core applications. " Develop custom code to interface with Company's core applications. " Website management for both internal and external facing sites. " Provide user support for the entire company in regards to all network applications. " Establish and maintain documentation of the Company's software. " Perform license audits regularly for purchased software. " Inventory all software licensing and updates inventory database. " Must be available to be on-call 24x7 to perform application maintenance functions during non-business hours and in the event of application problems. " Additional duties may be assigned. III. Competencies To perform the job successfully, an individual should demonstrate the following: " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. " Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. " Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. IV. Qualifications Education " A Bachelor's Degree from a four-year university or equivalent experience is required. Experience " 1-3 years experience in a related field. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Ability to create custom code using ASP.net, JavaScript, XML, and HTML. " Knowledge of all Microsoft Software including, but not limited to: Sharepoint, SQL Server, and CRM. " Proficient in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Access. " Work towards achieving the following certifications: o MCTS: Microsoft Office Sharepoint Server 2007 - Configuration credential o MCTS: Microsoft Office Sharepoint Server 2007 - Application Development |
| Salary: | negotiable |
| Area: | Malvern, PA |
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Technical Implementation Specialist | |
| Job Id: |
PHIFER implem |
| Description: | Title: Technical Implementation Specialist I. Summary The Technical Implementation Specialist provides the technical expertise, assistance, and project coordination necessary to modify/repair technical issues and resolve technical problems. II. Essential Duties & Responsibilities " Works directly with customers to provide technical assistance and advice as needed. " Recommends changes in software to improve user functionality and eliminate problems. " Assist in implementations as needed. " Due to the turbulent nature of priorities in supporting customers, this role requires high adaptability to changing demands, deadlines and priorities. " Ability to work varying hours because of customers located nationwide " Perform software installations and upgrades " Ability to take initiative and seek out solutions to customer issues. " Ability to work well with others. Technical Implementation Specialist often works with other departments within the company to resolve problems. " Other duties may be assigned. III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. " Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. " Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan. " Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. " Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. V. Qualifications Education " Bachelor's degree (B.A.) from a four-year college or university; or one or two years related experience and/or training; or equivalent combination of education and experience. Experience " 1 to 2 years experience in a similar position is preferred. " Experience working for a credit union is a plus. " Experience working for a collections department is a plus. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Individuals must possess a basic understanding of the following developmental disciplines: Transact-SQL, SQL Server 2000 Administrations, SQL Server 2005 Administration. " Individuals in this role must possess at least an academic understanding of the following development disciplines: Reporting Services 2000 Administration, Reporting Services 2005 Administration, Network topology knowledge, .Net Framework 1.14, .Net Framework 2.0, Visual Basic 6.0, Visual Basic .net, ASP, ASP.net. Visual Studio.net " In order to perform this job successfully, an individual should have excellent debugging skills in all of the above " To perform this job successfully, an individual should be highly proficient in all Microsoft Office Products (MSWord, MSExcel, MSPowerpoint, and MSAccess). |
| Salary: | negotiable |
| Area: | Malvern, PA |
| Apply for this job | |
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Entry Network Support | |
| Job Id: |
CRESTA entry network |
| Description: | Entry to junior level infrastructure solutions specialist needed to be involved in hardware repair and end user help desk support. General job description with list of other duties that might eventually evolve over time: Summary Provides support Intra-Company Tasks and issues including the regular maintenance and exploratory scheduled infrastructure reviews. Individual will also provide software updates and patching and general systems review and new application compatibility testing. Individual will provide internal support to Senior Specialists, Engineers, & Director in relation to diagramming, solution design, & proposal generation for internal / external clients. Candidate Attributes - 0-1 years experience - Able to work independently and enthusiasm to learn leading technologies - Willingly accepts delegated tasks - Ability to write, clear, crisp, technical documentation & Excellent Communication Skills (Oral & Written) - Ability to work irregular hours & function in team environments and extrapolate data Position Duties - Provide External / Internal Help Desk support - Perform maintenance for existing network infrastructure - System testing for existing beta applications - Maintain Security Patch & Hotfix deployment applications - Provide Internal User Support - Manage Backup rotation - Verify Automated Antivirus Facilities are running properly - Maintain Software Licensing & Inventory Tracking Data - Coordinate & Manage Partner & Vendor Contact Lists and Sheets - Maintain & test newest software & hardware drivers, patches, and updates - Support Resource Computers & Conference Room Equipment - Add / Remove User Access from the network - Package & Deploy Software Applications - Review & Update Internal IT Procedure Documentation - Responsible for Monthly Intra-Company Billing Summaries and Break Downs Supervisory Responsibilities - NONE Skills Software " Windows NT 4.0, Windows 98, Windows 2000, Windows XP, Windows 2003 " CA eTrust / CA Brightstor " Microsoft Office Suite (Excel, Word, Outlook, Project, Access) " Microsoft Visio " HP JetAdmin " Microsoft Internet Explorer " Microsoft Internet Information Server 4.0 / 5.0 / 6.0 " Windows Scripting Host " Terminal Services Hardware " Dell Equipment (PowerEdge, PowerVault, Laptops, Desktops) Network Services " DNS / DHCP / WINS " TCP/IP, IPX/SPX, NetBEUI " SNMP Optional (Preferred) Skills Software " Javascript, VBScript, Windows Scripting Host " MS SQL Server, MS Exchange Server Hardware " Compaq Equipment (Proliant, Armada) " HP Tape Drives " Proxima Projectors " Sony Laptops / Toshiba Laptops / IBM Laptops " Cisco Products / 3COM Products Network Services " Internet Authentication Service " Certificate Services " IPSEC / VPN " Group Policy " Software Distribution " Replication " Distributed Files System (DFS) " RAID 0-5, 10 (HW & SW) " COM / COM+ / NLBS / RRAS " File Replication Services / AD Replication General Physical Demands - Candidate may be required to move heavy equipment (servers, desktops, racks) - Position may require frequent travel Education Requirements - B.S. or higher in Computer Science Related Major Certification Information REQUIRED: MCP RECOMMENDED: MCSE, CSSA (SonicWALL) |
| Salary: | $30k-$35k |
| Area: | Malvern, PA |
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Collections Consultant | |
| Job Id: |
CRESTA consult |
| Description: |
I. Summary The Collection Consultant will facilitate training and consulting activities with company's customers. II. Essential Duties & Responsibilities " Provides industry expertise in the area of collection and lending products and advises Customers on Best Practices. " Coordinates customer training in conjunction with the PM; sets customer expectations. " Identifies main points of focus for customer training based on questionnaire responses. " Delivers group and individual instruction and training geared to the specific customer. " Assists with entering implementation issues/cases. " Contributes to written policies/procedures for training. " Assists with the design, development and maintenance of training materials. " Works collaboratively with project management and support staff. " Communicates customer feedback to project and product management based on interaction during training. " Position may involve heavy travel. " Other duties may be assigned. III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. " Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. " Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. " Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. V. Qualifications Education " Bachelor's Degree in a related field or equivalent experience is required. Experience " 2-5 years experience in the collections industry is preferred. " 1+ years experience in the area of consulting and training is preferred. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " A thorough understanding of Microsoft Office products is required. |
| Salary: | negotiable |
| Area: | Malvern, PA |
| Apply for this job | |
| |
Technical Care Specialist | |
| Job Id: |
CRESTA tcs |
| Description: | I. Summary
The Technical Customer Care Specialist provides the technical expertise, assistance, and project coordination necessary to modify/repair technical issues and resolve technical problems.
II. Essential Duties & Responsibilities
" Works directly with customers to provide technical assistance and advice as needed.
" Recommends changes in software to improve user functionality and eliminate problems.
" Assist in implementations as needed.
" Due to the turbulent nature of priorities in supporting customers, this role requires high adaptability to changing demands, deadlines and priorities.
" Ability to work varying hours because of customers located nationwide
" Perform software installations and upgrades
" Ability to take initiative and seek out solutions to customer issues.
" Ability to work well with others. Technical Customer Care Specialist often works with other departments within the company to resolve problems.
" Other duties may be assigned.
III. Supervisory Responsibilities
There are no supervisory responsibilities associated with this position.
IV. Competencies
To perform the job successfully, an individual should demonstrate the following:
" Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
" Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
" Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
" Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
" Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
" Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
V. Qualifications
Education
" Bachelor's degree (B.A.) from a four-year college or university; or one or two years related experience and/or training; or equivalent combination of education and experience.
Experience
" 1 to 2 years experience in a similar position is preferred.
" Experience working for a credit union is a plus.
" Experience working for a collections department is a plus.
Communication Skills
" Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
" Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills
" Individuals must possess a basic understanding of the following developmental disciplines: Transact-SQL, SQL Server 2000 Administrations, SQL Server 2005 Administration.
" Individuals in this role must possess at least an academic understanding of the following development disciplines: Reporting Services 2000 Administration, Reporting Services 2005 Administration, Network topology knowledge, .Net Framework 1.14, .Net Framework 2.0, Visual Basic 6.0, Visual Basic .net, ASP, ASP.net. Visual Studio.net
" In order to perform this job successfully, an individual should have excellent debugging skills in all of the above
" To perform this job successfully, an individual should be highly proficient in all Microsoft Office Products (MSWord, MSExcel, MSPowerpoint, and MSAccess). |
| Salary: | negotiable |
| Area: | Malvern, PA |
| Apply for this job | |
| |
Director Technology Services | |
| Job Id: |
CRESTA mgmt TS |
| Description: | I. Summary Under general direction, the Director of Technology Services will be responsible for the following -- maintains stability and efficiency of internal network systems and ensures security; provides user training and support; purchases, deploys, and configures new hardware and software; coordinates Microsoft Partner certification; performs related duties as assigned. II. Essential Duties & Responsibilities " Performs system administration functions for the Company's multiple servers, including system-level security procedures; establishes and maintains user accounts, file permissions, passwords, and account policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment; reviews performance logs and monitors system performance; troubleshoots and resolves system hardware, software and communications problems; ensures configurations and adjustments to enhance database file capacity; ensures automated and manual backup and restore processes. " Performs network administrative functions for the Company's LAN/WAN, including the maintenance of network functionality; installs, upgrades, configures, integrates and troubleshoots network software and network devices; fine-tunes hardware and software to optimize network performance and functionality; administers the firewall (**ONLY IF WE GET OUR OWN FIREWALL); administers network security " Installs, configures and tests software packages; provides user support; conducts user software and hardware training. " Researches and recommends solutions to technology needs; solicits quotes and recommends products and vendors. " Establishes and maintains documentation of the Company's network and systems architecture, operating systems software, devices and communications specifications. " Deploys, maintains and repairs or coordinates the repair of hardware and devices. " Monitors trends and developments in computing, networking and multi-platform communication technologies; evaluates new operating system and/or network software and hardware. Recommends and implements methods and techniques to improve systems/network reliability and performance; plans and coordinates migration to new technologies " Contributes to the development and implementation of long-term plans, goals and objectives to achieve technology priorities. " Inventories new computer equipment and maintains the inventory database. " Must be available to be on-call 24x7 to perform network maintenance functions during non-business hours and in the event of network or system problems. " Management of active directory; Cisco phone support; Backup/Offsite storage. " Other duties may be assigned III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics " Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. " Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. V. Qualifications Education " A Bachelor's Degree from a four-year university or equivalent experience is required. Experience " Some prior experience in the area of IT Consulting, Software, and/or Network Services is required. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Proficient in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Access. " MCSE Certification required. " CCNA, Citrix, SonicWall Certifications preferred. " Become and remain proficient in all programs necessary to successfully perform the duties and responsibilities of the Director of Technology Services position. |
| Salary: | negotiable |
| Area: | Malvern, PA |
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Information Support Specialist | |
| Job Id: |
PHIFER ISS |
| Description: |
Company seeking someone with 0-2 years experience for this NETWORK SUPPORT position. I. Summary The Information Support Specialist will be responsible for the following -- maintains stability and efficiency of internal network systems and ensures security; provides user support; deploys, and configures new hardware and software; performs related duties as assigned. II. Essential Duties & Responsibilities " Provides user support for the entire company. " Deploys, maintains and repairs or coordinates the repair of hardware and devices. " Performs system administration functions for the Company's servers, file permissions; installs, upgrades, configures, tests, maintains and supports operating system software; reviews performance logs and monitors system performance; troubleshoots and resolves system hardware, software and communications problems. " Performs network administrative functions for the Company's LAN, including the maintenance of network functionality; installs, upgrades, configures, integrates and troubleshoots network software and network devices. " Management of active directory, DNS, DHCP; phone support; Backup/Offsite storage. " Installs, configures and tests software packages. " Patch management for both servers and workstations. " Establishes and maintains documentation of the Company's network and systems architecture, operating systems software, devices and communications specifications. " Inventories new computer equipment and maintains the inventory database. " Must be available to be on-call 24x7 to perform network maintenance functions during non-business hours and in the event of network or system problems. " Additional duties may be assigned III. Competencies To perform the job successfully, an individual should demonstrate the following: " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. " Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. " Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. IV. Qualifications Education " A Bachelor's Degree from a four-year university or equivalent experience is required. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Proficient in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Access. " Knowledge of all Microsoft Operating Systems including, but not limited to: Server 2003, Server 2008, Windows XP, and Windows Vista. " Ability to troubleshoot hardware related issues as well as the ability to replace various hardware components. " Work towards achieving MCITP: Enterprise Administrator |
| Salary: | negotiable |
| Area: | Malvern, PA |
| Apply for this job | |
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Quality Assurance / Tester | |
| Job Id: |
PHIFER qa/test |
| Description: | We are looking for a Quality Assurance Specialist to perform functional, regression, and other testing tasks as part of the application development cycle. Be part of a strong QA team in this growing software company! QA responsibilities include: o Develop test plans and scripts from specification and/or requirements documents o Perform and document tests and test results o Accurately, clearly, and fully report/document issues in the our company issue reporting system - and ensure that issues flow correctly though the system. o SQL Queries experience helpful Requirements: B/S or Equiv. Experience 2+ years Software Testing experience Financial or accounting industry is a plus |
| Salary: | negotiable |
| Area: | Aston, PA |
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Project Manager | |
| Job Id: |
CRESTA jr pm |
| Description: | I DESCRIPTION Software firm is currently seeking a Project Manager of Implementations. The ideal candidate will have strong verbal communication skills, the ability to interact with various levels of customer management, strong organizational skills and a strong technical understanding of hardware and software, specifically Microsoft platforms. A background in the financial industry is a plus, but not required. This role reports to the Vice President of Customer Service. Description o Coordinates implementation kickoff meetings o Set up transition meeting from Implementation to Customer Service o Monitors support/cases during implementation o Establishes written policies/procedures for support o Defines/maintains implementation processes o Arranges customer training o Manages implementation life cycle o Troubleshoots technical issues o Conducts weekly status meetings with all clients o Works collaboratively with development staff and support staff o Maintain timelines and target dates in Microsoft Project Ideal candidate will most likely have 2-3 years experience with a software technology firm and customer service and client support background coupled with recent experience managing projects!! |
| Salary: | $55k-$65k |
| Area: | Malvern, PA |
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Implementation Specialist | |
| Job Id: |
CRESTA implem |
| Description: | I. Summary The project manager will take ultimate responsibility for all assigned projects. He or she will deal with customer satisfaction, definition, planning, monitoring, and controlling of all aspects of a project. All issues should be handled promptly and in a professional manner. II. Essential Duties & Responsibilities " Coordinates implementation kickoff meetings. " Set up transition meeting from Implementation to Customer Service. " Monitors support/cases during implementation. " Establishes written policies/procedures for support. " Defines/maintains implementation processes. " Arranges customer training. " Manages implementation life cycle. " Troubleshoots technical issues. " Conducts weekly status meetings with all clients. " Works collaboratively with development staff and support staff. " Maintain timelines and target dates in Microsoft Project. " Traveling required up to 25% of the time. " Other duties may be assigned. III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. " Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. " Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. " Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan. V. Qualifications Education " Bachelor's Degree in a related field is required. Experience " At least 3 years of project management experience. " 3-5 years experience in the financial industry preferred. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Proficient in MS Office Products |
| Salary: | $60-$65k |
| Area: | Malvern, PA |
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Software Tester | |
| Job Id: |
PHIFER test |
| Description: | Software Tester
Seeking someone with experience developing automation test scripts. Development experience a plus as well as Test Complete experience. I. Summary A Technical Software Tester will be responsible for the coordination, creation, execution, and maintenance of automated test scripts for regression testing of the Framework. II. Essential Duties & Responsibilities " Create and execute release and upgrade test plans. " Write, monitor, execute and evaluate test scripts in Test Complete. " Assist in defining the companies testing methodologies. " Contribute to written policies/procedures for quality assurance. " Troubleshoot defects to ensure full detail is obtained for the issue. " Create detailed recreation steps for defects. " Work with technical resources to discuss and troubleshoot issues. " Work with business resources to understand purpose and concept for software features. " Other duties may be assigned. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. " Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. " Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. " Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. V. Qualifications Education " Bachelor's Degree (B.A.) from a four year university is preferred. Experience " At least 3 years of experience designing and developing automated test scenarios using scripts. " Experience testing web and reporting services applications preferably in a .Net environment. " Experience in software testing for Banking/Financial software is preferred. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " Experience with writing scripts and using automated testing tools. Experience with Automated QA's Test Complete a plus " Knowledge of Visual Basic, .NET, Java and SQL is preferred. " Become and remain proficient in all programs necessary to perform the everyday duties of this position. |
| Salary: | $65,000+ |
| Area: | Malvern, PA |
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Lending Consultant | |
| Job Id: |
CRESTA lending |
| Description: |
I. Summary
The Lending Consultant will facilitate training and consulting activities with firm's customers.
II. Essential Duties & Responsibilities
" Provides industry expertise in the area of lending and lending products
" Coordinates customer training in conjunction with the PM; sets customer expectations.
" Identifies main points of focus for customer training based on questionnaire responses.
" Delivers group and individual instruction and training geared to the specific customer.
" Assists with entering implementation issues/cases.
" Contributes to written policies/procedures for training.
" Assists with the design, development and maintenance of training materials.
" Works collaboratively with project management and support staff.
" Communicates customer feedback to project and product management based on interaction during training.
" Position may require travel up to 75 - 85% of the time.
" Other duties may be assigned.
III. Supervisory Responsibilities
There are no supervisory responsibilities associated with this position.
IV. Competencies
To perform the job successfully, an individual should demonstrate the following:
" Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
" Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
" Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
" Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
" Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
" Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
" Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
" Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
" Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
V. Qualifications
Education
" Bachelor's Degree in a related field or equivalent experience is required.
Experience
" 2-5 years experience in the lending industry is preferred.
" 1+ years experience in the area of training and consulting is preferred.
Communication Skills
" Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
" Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills
" A thorough understanding of Microsoft Office products is required.
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| Salary: | negotiable |
| Area: | Malvern, PA |
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Trainer / Consultant | |
| Job Id: |
CRESTA train |
| Description: |
I. Summary The Consultant will facilitate and training functions with customers while working closely with Project Manager. II. Essential Duties & Responsibilities " Coordinates customer training in conjunction with the PM; sets customer expectations. " Identifies main points of focus for customer training based on questionnaire responses. " Delivers group and individual instruction and training geared to the specific customer. " Assists with entering implementation issues/cases. " Contributes to written policies/procedures for training. " Assists with the design, development and maintenance of training materials. " Works collaboratively with project management and support staff. " Communicates customer feedback to project and product management based on interaction during training. " Position may require travel up to 85% of the time. " Other duties may be assigned. III. Supervisory Responsibilities There are no supervisory responsibilities associated with this position. IV. Competencies To perform the job successfully, an individual should demonstrate the following: " Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. " Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. " Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. " Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. " Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. " Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. " Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. " Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. " Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. V. Qualifications Education " Bachelor's Degree in a related field required. Experience " 3+ years experience utilizing teaching and facilitation skills. Communication Skills " Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. " Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Computer Skills " A thorough understanding of Microsoft Office products is required.< |
| Salary: | negotiable |
| Area: | Malvern, PA |
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Application Support Specialist | |
| Job Id: |
CRESTA tsr |
| Description: |
2nd level support
Duties involve debugging .NET / SQL Server applications
Individual must be versed in SQL Server 2000 and 2005
Reporting services primary responsibility
Duties will also include running queries, debugging and troubleshooting
Academic understanding of .NET at a minimum. |
| Salary: | negotiable |
| Area: | Malvern, PA |
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Customer Support Rep | |
| Job Id: |
PHIFER csr |
| Description: |
Customer Service Representative will assist company’s customers with a variety of different questions, concerns, and problems in an efficient and timely manner.
Individuals with credit union employment experience (i.e. Branch Manager) are encouraged to apply because the company will provide the technical training!!
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Sales/Marketing Support Responsibilities
o Assist with product demos to potential customers when needed.
o Coordinate reference requests with existing customers when required.
• Software Implementation Responsibilities
o Assist with and lead software implementation for new customers.
o Perform customer training, either on-site or via remote conferencing.
o Create training and help products utilizing flash and other technologies.
o Perform quality assurance testing.
• Customer Service Responsibilities
o Answer product and process related questions posed by customer.
o Research and identify new cases created by customers.
• Other duties may be assigned
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following:
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Organization Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a potential team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
QUALIFICATIONS
Education
• Bachelor’s degree (B.S.) preferred.
Experience
• 0-3 years experience in customer service or sales support.
Communication Skills
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills
• Experience with RoboHelp, RoboDemo, Flash, Visio, Microsoft Office, WebEx |
| Salary: | negotiable |
| Area: | Malvern, PA |
| Apply for this job | |
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